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An important point of reference for the customer

To find out the closing period of our technical assistance for the 2024 holidays,

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❇️ Do you need assistance?

Call the number: 0422 605127

Or write to: service@ciellecnc.com


✅ Our technical assistance: an important point of reference for the customer

Technical assistance is a vital element for our company. Especially for products characterized by such sophisticated technology, it represents a fundamental point of reference for our customers.

Our technical support plays several key roles:

  • Prepare the machine in the initial installation and start-up phase.
  • Train the customer's staff after the first start-up.
  • Keeps machines always efficient thanks to scheduled maintenance.
  • Help customers if they need clarification or additional explanations.
  • Performs technical interventions in case of problems.

To guarantee complete support, our technical assistance is divided into three different sectors:

▶️ Headquarters assistance: Dino, the historical point of reference for Cielle's technical assistance

When we talk about technical assistance in Cielle, it is impossible not to mention Dino, a true pillar of our company. With over 30 years of experience serving Cielle, Dino is the beating heart of our assistance service, managing every aspect of technical support with competence and professionalism, both in Italy and abroad.

From our headquarters, Dino coordinates all requests for assistance, ensuring that each question is handled with maximum speed and efficiency.

Thanks to his vast experience, he is able to organize technical interventions, installations and, above all, the necessary training to ensure that our customers can make the most of their newly acquired CNC pantographs.

His deep knowledge of our products and customer needs makes him the first point of contact, capable of immediately understanding every situation and mobilizing the resources necessary to solve any problem.

Dino is not only an impeccable organizer; he is also a telephone support expert. Many technical problems can be solved remotely, and Dino is the first to intervene, offering effective and immediate solutions. His ability to diagnose and resolve problems remotely is widely recognized by our customers, who know they can count on him in every situation.

In Cielle, Dino is an irreplaceable point of reference. His dedication, combined with unparalleled knowledge of the industry, makes him an essential element to the success of our company.

His presence ensures that every customer, wherever they are, receives a service of the highest quality, compliant with the standards of excellence that Cielle is committed to maintaining.
Dino, the historical point of reference for Cielle's technical assistance

✅ External assistance for Italy:Alberto, a pillar of competence and dedication in Cielle

In Cielle, there are people who make a difference every day, and Alberto is one of them. With over 20 years of experience serving our company, Alberto is one of our most experienced and respected technicians. 

His career at Cielle has been full of commitment, professionalism and exceptional technical competence, characteristics that make him an invaluable resource for us and our customers.

During all these years, Alberto has dedicated his experience and passion to technical assistance in Italy, becoming a real point of reference for those who use our CNC pantographs and machining centers. His profound knowledge of our machines allows him to offer technical support of the highest level, promptly solving any problems and ensuring that our customers can make the most of the potential of their tools.

But Alberto's commitment is not limited only to technical interventions.
He is also an excellent trainer, capable of transmitting with clarity and precision the skills necessary to make the best use of our machines. Clients who have had the privilege of working with him have appreciated not only his technical expertise, but also his ability to communicate effectively and adapt to different needs.

Alberto embodies the values ​​of Cielle: quality, reliability and customer focus. His contribution is fundamental to our success and to the satisfaction of our customers, who know they can count on a professional with great experience and humanity.
Alberto, a pillar of competence and dedication in Cielle

✅ Assistance for abroad:Raffaele: a beacon of Cielle's international assistance

Raffaele is, without a doubt, one of the pillars of Cielle's international technical assistance.
With 25 years of service under its belt, it has traveled to every corner of the world to install and maintain our CNC machines, earning a reputation for excellence among our overseas customers. 

His incredible expertise, built through decades of interventions in countries on every continent, has made him an irreplaceable point of reference for anyone who uses our technologies.

From China to South America, from Africa to the United States, Raffaele has faced and solved technical challenges of all kinds, always with professionalism and dedication.
Customers not only appreciate his technical skills, but also recognize in him a professional with extraordinary human qualities, capable of building lasting relationships of trust and collaboration.

In addition to taking care of maintenance, Raffaele also takes care of the first installations for foreign customers. It is on these occasions that his experience becomes even more precious: through in-depth training, he transmits to our customers all the knowledge necessary to make the most of the potential of our numerical control machines. 
Every installation carried out by Raffaele is a guarantee of quality and an investment in the future operational success of our customers.

His experience is the result of a career dedicated to technical assistance and training, a wealth of knowledge that Raffaele makes available every day to ensure that our CNC solutions are used to their best advantage, anywhere in the world.

 The its presence reassures customers and represents an example of excellence for the entire company.
Raffaele: a beacon of Cielle's international assistance

✅ Staff with decades of experience on our machines

All technical assistance staff have been with us for more than 30 years. 

They are direct collaborators (hired by our company) and have immeasurable experience on our machines. 

Thanks to this vast experience, we are able to quickly and definitively resolve the technical interventions that arise.

Ensuring our customers receive constant technical support is one of our priorities. 

For those who purchase one of our machines, knowing that they can count on us at all times offers great peace of mind. 

We are always ready to intervene and assist our customers, regardless of any problem that may arise.

CNC machines

CIELLE: pantographs and CNC laser machines
CIELLE: pantographs and CNC laser machines

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You find us here!

Cielle Srl
Via G. Toniolo, 6
31030 Zona Artigianale Pero
Pero di Breda di Piave (TV)

Telefono: +39 0422 6050
Cielle Srl
Via G. Toniolo, 6
31030 Zona Artigianale Pero
Pero di Breda di Piave (TV)

Telefono: +39 0422 6050
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